Welcome to our Return/ Exchange Policy. This policy serves as your guide to returning or exchanging earrings purchased from our online store. Our commitment is to ensure your satisfaction with our products. Please take a moment to read and understand our return procedures and expectations.
1. Eligibility for Returns or Exchanges
We gladly accept returns or exchanges under the following conditions:
a. Damaged or Defective Items:
At the core of our mission lies a dedication to your satisfaction. We understand that a damaged or defective item can diminish your happiness. If you receive an item that is damaged or defective, please reach out to us within 15 days from the shipping date. Provide images along with your contact, and we will promptly issue a store credit equal to the amount you paid for the affected item(s). Your contentment remains our priority.
b. Wrong Item/Order:
While we take great pride in our shipping procedures, we acknowledge that occasional human errors can occur. If you receive an incorrect item or find something missing from your order, please inform us, and we will swiftly dispatch the correct items to ensure your complete satisfaction.
2. Non-Eligible Items for Returns
The following items are not eligible for returns:
- Earrings that have been worn or used.
- Earrings with missing parts or pieces.
- Custom-made or personalized earrings (unless they are damaged or defective).
3. Return Process
To initiate a return:
a. Contact Us:
Send us a message through our "Contact Us" page, and we will respond within 48 hours.
b. Return Authorization:
Once your return request is approved, our customer support team will provide you with instructions for returning the item.
c. Packaging and Shipping: Pack the earrings in their original packaging or a secure package to prevent damage during transit. Include the first and last name used in the original order. Ship the item to the address provided by our customer support team.
We are delighted to offer store credit for your returned items. Please note that we do not provide refunds.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the return is due to damaged or defective items. In such cases, we will cover the cost of return shipping.
6. Contact Us
For any questions or concerns about our Return Policy, please reach out to us through our "Contact Us" page.
By making a purchase from our store, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return Policy. We reserve the right to make changes or updates to this policy at our discretion, and any revisions will be posted on our website.